Dr. Manish P Patel, DO

I have to say I have mixed opinions about Dr. Patel. The first time I saw him, he was nice and seemed to know his stuff,... however I had an appointment today and was turned away. Let me explain. I was running late, so I called while I was on my way to the office. It was 5 minutes before my appointment. I was on hold for 15 minutes, by which time I had arrived at the office. Now I am a father of 6 month old triplets and a 2 year old, so getting them settled is a job in an of itself. The receptionist told me she was going to call Dr. Patel to see if he can even see me. I explained my situation and the fact that I called while in route. That way if they could not see me, I wasn't wasting my time driving out there. I live 10 minutes away. After filling out some paperwork and waiting 10 additional minutes, I was told I would need to reschedule since he was too busy. I asked what was the policy for late visit for Dr. Patel, I was told it depends on how he feels. What the Heck? I understand he is busy, but I called before hand as was just on hold. In the lobby area, there was only 1 patient there for the 30 minutes I was there. I really can't be seen because he is too busy and I am 8 minutes late? That just rubs me the wrong way. I understand I was late, but I attempted to call to see if I could be seen and I explained why I was late. Most places at least have a policy about late visits which I can respect more details